Ashley Forrester
Bsc Hons Business Technology Student
Business Analyst Intern at HPE
A punctual, reliable, conscientious worker who has the ability who work as part of a team and individually, with excellent timekeeping and attendance I consider myself to be a quick learner and believe myself to be an asset to any employer.
Resume
Hewlett Packard Enterprise Technical Placement - Business Systems Analyst
July 15' - present
For the duration of my placement I will be working within Global Support Delivery Supply Chain (GSDSC), operating in the Europe, Middle East & Africa (EMEA) region of HPE and more specifically within GSDSC EMEA Strategy and Business Operations team.
HPE Global Support Delivery is relying on this team to support their customers and partners. GSD SC is a spare parts organisation that handles over 7.2 Million spare part events annually to contract support and direct business within EMEA
GSD SC mission on a daily basis is to ensure that the Right Part is at the Right Place, at the Right Time and Right Cost.
My Roles and Responsibilities as an Intern are:
- Daily, Weekly and Monthly reporting on several SharePoint sites
- Ownership of several SharePoint Sites
- Bi Weekly EMEA PMT Update's
- Regional Field Lead (Backup) for Master Data
- Assisting on team projects
- Implemented a new holiday procedure for contracted staff
- Provided training on new SharePoint systems to staff
- Point of Contact (POC) for all other Interns for any issues/problems
- Work Experience Programme coordinator between Graduates and Interns
- Onsite Charity Event Organiser (shared role)
- Volunteering on the Erskine Woman's Network Leadership team and most recently as Interim Communications Lead, enabling me to become part of the core UK Woman's Network team.
Personal Statement
University West of Scotland (Paisley)
​2013 - present
The Business Technology degree at University of the West of Scotland has been designed to meet the needs of small and medium-sized businesses. The course, based at UWS Paisley campus, aims to give you the key knowledge and skills that will allow Business Technology graduates to work in any modern business, managing and improving the technology that the business uses, in roles such as Business Analyst, Project Manager, Technology Manager and many more.
This degree aims to provide organisations with a key member of staff who has good all-round technical and business skills and who can therefore be employed in a key technical or business role, or indeed in both.
Education
Coral Bookmakers- Assistant Manager
​2013 - 2014
Fully understand the shop’s performance and the agreed shop business action plan and be able to take the appropriate action with the team to maximise this performance in the Retail’s absence
Supervise the team to ensure all policies, procedures are adhered to and all targets are delivered, in the absence of the Retail Manager.
Ensure self and the team (in Retail Manager’s absence) deliver all customer management and margin management measures to maximise margin.
Ensure all shop communications and appropriate targets are read, understood and actioned as appropriate within the relevant time lines.
Ensure the shop action plan is completed within the time lines agreed.
Ensure the opening up and cashing up procedures are followed appropriately and in a timely manner.
Undertake Duty Manager responsibilities when required by the business.
T-Mobile - Sales Advisor
​2012 - 2013
My role was to sell EE products and services and increase the number of gross ads to the network. To build relationships with customers with a view to connecting them to the network and retaining their custom. To ensure that all sales and service targets are achieved.
The Key Responsibilities & Accountabilities (In priority order) that i handled were : Inbound calls with our customers establishing a rapport, speaking to decision makers, establishing needs, objection handling, influencing and closing sales.
Hit and exceed sales, productivity and customer satisfaction targets, as well as any other performance target.
Maintain and proactively improve sales skills, product knowledge, competitor knowledge and offer management taking applicable action to improve.
Develop relationships with customers and encourage referrals.
Ensure accurate information, quotes and pricing information to customers.
Feedback customer reactions to offers, products and services in order to maximise opportunity to retain.
Follow all appropriate FSA regulations when selling insurance products. Correctly following process and policy when building new deals for potential customers.
Burger King - Crew member
​2008 - 2012
As a crew member at Burger King I was expected to perform a multitude of food and customer service duties. Crew members are the face of the brand as they provide the initial and often the only contact with customers. I was to greet customers as they approach the counter, ask them for their food order preferences, communicate the order to the kitchen and ensure that the customers’ order is provided to them in an accurate and time-efficient manner.
Other Key Responsibilities & Accountabilities I had were:
• Up-sell products by providing auxiliary food items information
• Operate cash register by taking payments
• Process credit card payments
• Accurately count change before returning to the customer
• Clean counters and work areas
• Stock work areas with ketchup, sauces, napkins and paper plates
• Relay customers’ orders to the kitchen and help prepare the order
• Pack customers’ orders and hand them to the customer
• Bid customers with a farewell greeting
• Receive inventory and move food products to designated areas
• Transfer supplies between storage areas and the kitchen
• Ensure that all food wrapping procedures
Work​
experience​
Skills
Customer Service/Focus
Communication
Leadership Skills
Microsoft Skills